Customer service

Last week I was in Japan which is why I didn’t write a new newsletter. Instead, you got the one on measuring business success by how many vacation days you can take without your business falling apart. I am happy to report that while I was gone for eleven days things ran beautifully without me.…

I came across this article from Entrepreneur magazine and there were so many great points in it I just had to share. The article features a couple who opened a small bar in Las Vegas in 2021 and in just three years have gotten it to the point where it was voted the #1 Mom…

I had what is probably the weirdest small business experience of my recent memory this past weekend. It started out simply – I needed my eyeglasses fixed and in a quick Yelp search, I came across this place 15 minutes from my house that had good reviews and unlike every other one wasn’t an optical…